Cancellations
Please call the office 24 hours in advance to cancel appointments. Failing to do so could result in a $25.00 charge, for which you are responsible, since insurance will not over this assessment.

Late Policy
We are committed to prompt service, and will work very hard, barring emergencies, to stay on time. We may ask you to reschedule if you arrive for your appointment more than 15 minutes after your scheduled appointment. Always arrive 10 to 15 minutes early for an appointment to complete any paperwork associated with your visit.

Referral Authorizations
You should call the office at least three (3) days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, his phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery), and where it is going to be performed (office or hospital).. You should familiarize yourself with your insurance plan, and determine if it requires you to take a referral with you.

Lab and X-Ray Results
We require at least 7 days to process your results and have them reviewed by a provider.

Medication Refills
We require at least 24 hours to contact the pharmacy.

Written Prescriptions or Forms to be completed by Office
Written prescriptions and forms must be picked up at our office.

Patient Phone Calls
We require 24 hours to contact the patient.

Prior Authorization for Medications
We require at least 5 working days to acquire.

Medical Record Request
We require at least 7 working days to mail your records.

Emergencies and On Call
If you have an emergency, such as chest pain, severe shortness of breath, severe headache, or bleeding, call 911 or proceed directly to the nearest hospital emergency room. You can always call the office with any questions about acute medical problems after hours. If the physician is not in the office, our on call service will pick up and page the provider when necessary. If the doctor on call does not answer your call within 30 minutes, please recall the office.

Records Releases
Please complete the enclosed records releases to obtain your medical records from your previous family physician and any specialists you may be consulting.