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Patient Policies

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Welcome to our practice and thank you for choosing us to serve your health care needs.

This website is designed to answer many of the questions that you may have. The more you know about our policies and methods of practice, the better we may be of service to you. Should you have any questions, please do not hesitate to contact us. It is our goal to provide you and your family the best medical care possible and to maintain a pleasant and long-lasting relationship with each of you.

Appointments

Appointments can be made by calling our practice directly. Alternatively, you can fill out the Request for an Appointment form on this website (this creates an appointment request only). Please bring your current insurance card, referral form if required, a list of any prescription currently taking or refills needed and a list of any questions you may have. If you would like to ask us any questions before your appointment, please fill out a Contact Form to help assist you during your visit.

Billing and Financial Policy

If you have insurance, we will file the claim and bill your provider. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit.

Billing Information

The financial policy set forth is to expect payment for your services at the time your services are rendered. Co-payments and balance dues are expected to be paid at the time of service. We will provide insurance claim filing for the insurance plans that we participate in. If there is a balance due after payment is rendered by the insurance company, we will expect your prompt payment of that balance.

It is the patient’s responsibility to provide us with current insurance plan information prior to services rendered in order for accurate billing of services to be filed. As a health care provider, our relationship is with our patients and as a team; we will continuously follow up on outstanding claims. At times, we may require the patient’s intervention to assist us and we appreciate the patient working with us in this regard.

In order to accommodate the needs and requests of our patients and the community, we have enrolled in various managed care plans. While we gladly provide this service to our patients, it is important for the patient to be familiar with the guidelines of their insurance plan requirements regarding authorizations, deductibles, co-payments and other vital requirements.

Cancellation Policy

Please call the office 24 hours in advance to cancel appointments, failure to do so could result in a fee of $25.00 to $50.00 (equivalent to the visit co-payment). Failing to do so could inconvenience the medical team and our other patients, therefore delaying our ability to deliver our special quality of care.

Emergencies and On Call

If you have an emergency, such as chest pain, severe shortness of breath, severe headache, or bleeding, call 911 or proceed directly to the nearest hospital emergency room. You can always call the office with any questions about acute medical problems after hours. If the physician is not in the office, our on call service will pick up and page the provider when necessary. If the doctor on call does not answer your call within 30 minutes, please recall the office.

Lab and Test Results

We require at least 7 days to process your results and have them reviewed by a provider.

For the most part, lab and test results will be discussed at a follow-up appointment. Upon completion of the specific test, further instructions will be given as to how and when the results will be made available.

Late Policy

We are committed to prompt service, and will work very hard, barring emergencies, to stay on time. We may ask you to reschedule if you arrive for your appointment more than 15 minutes after your scheduled appointment. Always arrive 10 to 15 minutes early for an appointment to complete any paperwork associated with your visit.

Physician and Specialist Referrals

Please call the office at least three 3 days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, his/her phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery) and where it is going to be performed (office or hospital).

Check with your insurance provider for specific requirements, then call 407.831.4040 and press 2.

We do not mail referrals to specialists. Please familiarize yourself with your insurance plan, and determine if it requires you to take a referral with you.

Prescription Refills

We require 24-48 hours to contact your pharmacy.  For the most efficient processing of prescription refills please have your pharmacy contact us. If you require a written prescription you may contact us at 407.831.4040 (press 3).  Please provide us with the name of the medication, dosage, directions and how many pills you are requesting.

Records Release

Please complete the records release form (Health Information Disclosure Form) to obtain your medical records from your previous family physician and any specialists you may be consulting. Our Practice Privacy Policy is available at the office for your review.